If the item is broken or not arrived, I will request a survey request. This arrival to you in to time in the time it is is different. It is not known to me. I will respond in good faith. Please contact me to do so products do not open a case without arrival.Our Products are 100% Authentic. I promise to pack up the product very carefully. If you have any question, please contact me. Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem you have. If you are looking for a particular item that is not in my listing. Please do not hesitate to contact me. I will look it for you. These charges are the buyers responsibility. We do not mark merchandise values below value or mark items as gifts - US and International government regulations prohibit such behavior. The item "Beauty and the Beast Teapot & tea cup set Limited to Kyoto Disney Resort #track" is in sale since Wednesday, August 02, 2017. This item is in the category "Collectibles\Animation Art & Characters\Animation Characters\Disney". The seller is "japanmegamall" and is located in Japan. This item can be shipped worldwide.